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Service Repair Authorization: SRA

If you are experiencing a problem with an ATV product, contact the Technical Support Group (888-288-7644 option 4) during normal business hours (8am - 6pm EST) for initial troubleshooting. If service is required, an SRA number will be issued.

An SRA number can be requested through the online form below. For more information regarding ATV’s service policy, download the following:

Download Repair Policy

Upon receipt of the product, a service technician will contact you regarding the repair and warranty coverage.

Company Information

Company* Contact Name* Address* City* State* Zip* Phone Number* Email* Return Address* (if different from company address)

Product Information

Item Number* Serial Number* GSS Number* To obtain this number, call ATV Technical Support for troubleshooting prior to product return. This will prevent automatic return of repaired unit to customer. Original PO Number

DISTRIBUTORS with OTC Policies ONLY

OTC PO Number (Replenishment Stock) or Reference OTC Customer Invoice from your stock OTC Ship or Exchange Date Check the box below to acknowledge your agreement with the following: If an OTC was not provided to your customer and the SRA unit is determined no-problem-found (NPF), then the unit is subject to return to the Distributor for subsequent return to the customer.

Description of Problem* (250 character limit)

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